Guest CRM
See visit history, loyalty points and notes together in each guest’s profile.
Features
Get to know your guests, give them reasons to return, and invite them to share their experience.
Offers & loyalty
Share a lunch special or reward a regular after a staff-recorded qualifying visit.
Google reviews
Give guests a review link or a printable QR code so they can share honest feedback.
AI assistant
Use AI writing assistance to shape campaign ideas and draft messages. Availability depends on your plan and AI configuration.
More than a list of names.
A better way to stay connected.
Bring your guest list, emails, rewards and review links into one place. Start with the tools you need today, then build a routine that keeps your restaurant in touch with its guests.
01 / A guest list you can actually use.
Know the people behind the next reservation.
Keep names, contact details, signup dates and marketing preferences in one restaurant workspace. Search your customer list, open an individual profile, and keep notes that help your team remember the details.
- Add customers yourself or import a CSV
- Keep email consent with each guest
- Find new guests and returning regulars
02 / One scan. A direct connection.
Your restaurant’s own signup page.
Put your guest signup QR on a table, takeaway bag or counter. Share the same restaurant link on your website and social profiles. Guests arrive at a page for your restaurant, with a simple form to join your list.
- A unique, shareable restaurant link
- Optional phone and birthday fields
- Preview your page on mobile and tablet
03 / Send something worth opening.
From a warm welcome to your next special.
Build welcome, birthday, promotional and Google review emails. Write your own subject and message, adjust the design, choose your audience, and check the email preview before you send. Only guests eligible for email marketing belong in a promotional audience.
- Customize the header, logo, colors and buttons
- Preview on phone, tablet and computer
- Review sending activity and tracked clicks
04 / Make the next visit feel rewarding.
Give regulars a reason to come back.
Set a reward your guests will value and decide how points are earned and how many are needed. Your staff record qualifying visits and redeem eligible rewards from the guest profile, so you stay in control.
- Choose your reward and points threshold
- Keep a record of reward redemptions
- Share referral links with your guests
05 / Make honest feedback easier.
A clear path to your Google review page.
Add your Google review URL once, then share it as a link or printable QR code. Invite honest feedback from every guest. Review-link clicks show interest; they do not prove that someone submitted a review.
- Copy a review request link
- Download or print a review QR code
- Keep review invitations neutral and welcoming
A CLEARER PICTUREUnderstand the activity.
Understand the activity.
Choose your next move.
See customer signups, manually recorded visits, reward redemptions and campaign activity in your workspace. Start from accurate empty states and build a picture from real interactions.
Customers
See who is joining your guest list.
Campaigns
Check provider acceptance and tracked clicks.
Rewards
Follow recorded visits and redemptions.
Your workspace
Keep your restaurant’s information together.
Start with your next guest.
Set up your restaurant, share your signup link, and make your first campaign your own.
Explore plans & start your trial →14-day trial · Card required · Cancel before trial ends HOW IT WORKS
From first scan to next visit.
- Set up your restaurant.
Add your details, review link and first offer.
- Invite guests to join.
Share your link online or print a QR code for the table.
- Record the return.
Verify the purchase and see loyalty and campaign results update.
Workspace preview
Pricing
- Customer CRM & CSV import
- Google review QR codes
- Promotional pages
- Basic analytics
- Everything in Starter
- Loyalty & referral rewards
- Email campaigns
- Automated win-backs
- Everything in Growth
- AI marketing drafts
- Advanced segmentation
- Team access & SMS integration
Questions from the table.
Do guests need an app?
No download is required. Guests open a link on their phone to join and view their card.
How are visits verified?
Your team records a qualifying purchase with a unique receipt. A QR scan counts only as a link interaction.
Will my offers reach new guests automatically?
Share each offer through your website, social channels, email or printed materials. Publishing creates its landing page.
Can I customize my emails?
Yes. Adjust your email header, logo, background, text and button styling, then check the device previews before sending.
Do QR scans count as purchases?
No. A scan opens a page. Your team must record a qualifying visit separately.
Can I collect birthdays?
You can choose to show an optional birthday field on your guest signup page for birthday campaigns.
Does Forkiza send SMS?
Email is the current campaign channel. SMS is not available yet.
Is a card required for the trial?
Yes. Choose a plan for the 14-day trial and add a card through secure checkout. Your selected subscription begins charging after the trial unless you cancel beforehand.
Can I change my plan?
Once billing is connected, your billing portal handles plan changes, invoices and cancellation.